I tried replying last night but it did it go through so hopefully I remember all the detail I wrote then. Here goes.... i feel like my situation was really similar to yours. I called after my luv voucher expired and asked for an extension. The person I spoke with said it would be Re-issued in 30 days and I would get an email. I waited more than 30 days and then called when I didn’t have an email by then. When I called the person didn’t know why it hadn’t been issued so gave me that same 855 number with option 5 to dial. This is where things start to get fuzzy for me. I don’t think I actually got through to somebody there so I just called back the southwest customer service number again and said I didn’t get through to anyone when I called the number they gave me and she said to use the contact us feature on the website. She have me the case number and told me to referenced it and explain everything, including the luv voucher numbers and my contact info. So I did just that. I got an email about 2 days later Saying that my request had been sent on to customer relations and it may take up to 30 days to get a response. Well based on my previous experience I called back a week later auto follow up on the message I had sent through the contact us form on the site and have them the new case number. Oh by the way when I called back I was waiting for over two hours before I got to speak with someone. The person I spoke to said that my vouchers were being re-issued and that I would get an email with them within 30 days. She sent me a confirmation email with claim numbers for the vouchers. Last night (2 weeks from when I spoke to the rep who re-issued them) I got my first re-issued luv voucher. I am hoping I will get the others with out any issue, in the next 2 weeks. Typically Southwest is great which is why I fly them, But this has been quite an ordeal. Hopefully the rest come through without me having to call them again. Based on my experience I would suggest sending them a message through the contact us feature on the website. Maybe call before doing that so that you have your case number to reference in the message you send. good luck.
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