Southwest Airlines Community

If that were the case they knew well before that my flight was going to be canceled..yet the flight remained ON TIME up until an hr before takeoff not leaving customers with an alternative. Thats completely unacceptable. This airline had ZERO ACCOUNTABILITY  ... View more

@TFLY Agree, to only some extent.   I've not figured out how SWA GA is dropping the ball on this one on every single flight.  We are told to line up by the silly silver posts, yet nobody does and the GA does nothing to correct it.  ME AS G.A.  "If you're lining up by the ticket scanner and not in the designated area, I won't scan your ticket."  Please line up in the designated area/line."   That could actually work with distancing, but then again, it is nullified once you get past the GA and are in a line trying to get on the plane.  I'm A list so I am always one of the first on, and I can't figure out how the 6-8 people in front of me cause a backup from the get go....wth, all the seats are open just sit down already.   ... View more

Hi everyone-- I see this thread has gotten a little heated, so per our Community User Guidelines,  I am dropping in a friendly reminder that we ask that everyone here follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.    Additionally, the Community is primarily a Customer to Customer support forum. If you have any questions or concerns pertaining to a travel experience on Southwest Airlines, you will need to Contact Customer Relations.   Thank you,   ... View more