Very disappointed in this decision as I have a legit Emotional Support Animal, just flew over the past weekend to get home from the holidays with her and had an amazing crew that adored her. She is well behaved and doesn't fuss at all. I thought SW would be different than other carriers and care a bit more. It's sad that people that took advantage of ESA's ruined it for the folks that truly need one.....Unfortunately I guess I will be driving across the country after March 1st.....
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