I doubt there is anyone keeping count, but if there was a customer satisfaction vs nonsatisfaction ratio count being taken, the numbers would overwhelmingly show customer satisfaction very high. Sadly, it's just those that are unsatisfied that will pursue signing up to this forum and post. I'm not saying they shouldn't because things do go wrong and people need to vent if it does. But overall, I feel SWA has been true to its word and tried to give us LOVE, as much as it can. Every company and organization will have those employees that don't stay the course, or something will go wrong, that's life. Thanks, SWA, I've been frustrated at times, but 98% of the time I'm very satisfied with them. Keep it up.
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