03-04-2021
04:55 PM
03-04-2021
04:55 PM
I just apologized to Elijah. I'm new here and I thought he was SW. Thanks for the response.
... View more
Thank you so much for your compassion. I realize that SW, themselves, is not necessarily going to respond here. I absolutely will send snail mail. It was just a very bad situation. I was traveling to be with an ill family member.
... View more
Elijah, please accept my apology as this is my first time here and, looking at this on my mobile, as the first response, I thought you were Southwest. Thank you for your advice.
... View more
I appreciate the message. I said in my post that swa is not responsible for weather and that I've exhausted all the ways to contact someone at sw. While they don't control weather, they are responsible for requiring me to check luggage against my will and judgement, not retrieving it when I couldn't board and not being available to help. I didn't plan this either and I was returning home. This is paramount to your telling me I shouldnt have been somewhere after being robbed. This is the same attitude I got from the guy who asked me why I didn't call at the time it happened. I guess I'll have to snail mail a letter.
... View more
03-04-2021
12:34 PM
03-04-2021
12:34 PM
First off, none of these boards seems to be the right one but I had to select a location. This may be wrong and I'll have to post more than once. I was scheduled to fly from FLL to BNA (Nashville/home) the morning of 2/14/21. I received cancelation (due to snow at BNA) text as I arrived , ran to check in and was rescheduled for a flight 4 hrs later on stand-by. When I arrived for that flight, I was forced to check my suitcase. I asked what would happen if I didn't get on the flight and was told that the bag would be removed. I had to wait until the last minute to learn that I did not get on the flight so the plane left while I was at the gate. I told the gate attendant that I was stranded with no place to stay, no vehicle, no luggage, no clothes, toiletries or medicine. I called SWA and there was 120 min wait each time to speak to a rep. I sent messages via tweet and posted on their Facebook page with no responses. For the next couple of days I booked flights that were canceled. Finally, I booked through another airline which got me home. This was frustrating, I was stressed out, couldn't sleep without meds which I was trying, terribly anxious. I spoke to SWA after getting home on 2/28. The rep asked me why I didn't call when it happened. I told him about the hold time but he was just rude. The airfare was supposedly refunded but I was told to call another CS number to ask about reimbursement for purchasing something to wear, toiletries, transport and lodging. I called this number, 855-234-4654, and there was an indefinite wait. I held for 30 min both times I've called. I am back at work and don't have time for these nonsensical hold times. I'm asking someone to please help me out here. *Note that I understand that SWA is not responsible for weather. It's the way this was handled and not handled that warrants retribution. This has been the worst customer service I have ever seen.
... View more
