@amsands wrote: Thank you so much for your compassion. I realize that SW, themselves, is not necessarily going to respond here. They won’t for customer service, the premise of the community here is customer-to-customer support. Telling you that they would pull your bag, and then not pulling it, that’s definitely worth discussing. In the future don’t put any medicine or urgently needed things in the checked bag, even under regular circumstances. I hope things settle down and your Family member is recovering.
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