Hi @jls2662. As you may know, we recently updated our Service Animal Policy (select Trained Service Animals in the left hand margin of the page for full details) to align with recent regulatory changes from the U.S. Department of Transportation (DOT). For travel after March 1, Southwest will only accept service dogs that are individually trained to do work or perform tasks for the benefit of a qualified person with a disability. We believe these changes improve the overall Safety of travel for our Customers and Employees and are in alignment with federal laws that no longer require airlines to recognize service animals other than service dogs as defined by the DOT.
As a peer-to-peer support forum, we are not equipped to assist you here, but if you have a specific suggestion or concern, I encourage you to Contact Customer Relations.
Thank you,
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