10-07-2021
03:02 PM
10-07-2021
03:02 PM
@thieu11 Southwest is not going to extend the expiration date of your travel funds. After they expire you can send a message asking that they be reinstated as vouchers. The value of each travel fund will be reduced by $100 each during this process. You have 6 months after the travel funds expire to request the conversion and then once you get the vouchers they will expire 6 months later. In the meantime enjoy the $150 voucher you are being sent. --TheMiddleSeat
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@Rylan wrote: I have to say, I went and registered for this forum because of how upset I am with southwest. Travel funds expiring in June from a ticket last year that was unusual enough due to covid. I want to book something in August using the funds and SWA refuses to do anything at all. No extension nothing, no options, thank you goodbye. finds never appeared as eligible for extension last year. Not sure I understand this - if you booked a flight and you cancelled it in June of 2020, you should have received travel funds that didn't expire until September 2022. Southwest extended all travel funds from customer-cancelled flights from March-September 7, 2020 to September 7, 2022. There's more you are not telling us about your travel funds if they expire this month. --Jessica
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You would have to request the voucher from customer relations which is different than customer service and you would have to request after the funds expire. -Blake
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