04-16-2021
07:50 AM
You just lost 6% of your value. Another way to understand this - you need to fly 6% more and add those points to your total to break even. or 6% reduction in money for flights Anyway you look at it - Southwest just stole 6% of all the outstanding liability they have to provide flights they are needing to fly to pay their customers back.
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04-16-2021
07:45 AM
1 Love
-6% devaluation of your points value on Mornings With Maria this morning. Southwest in this process has made flying that much more expensive - with the stroke of a pen and no notice? We have to hear about this on the news - no communication? Stunning that in light of hte last year, this airline takes advantage of us and essentially steals our awards. Future credibility and trust in Southwest is destroyed. Obviously those that get hurt the mnost are those that fly the most - so what does Southwest do??? They penalize and punish their most valuable and important customers. Some stupid bean counter got the Board to go along with this. Trash values for your most important and frequent fliers. What an incredibly moronic business decision. TRUST IS LOST. SOUTHWEST DOESN'T CARE ABOUT ITS CUSTOMERS - GREED
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