thanks for the response, I started with social media and no one is answering. I totally get the covid excuse I have travelled through out the pandemic, sometimes being only a handful of people on a flight. My issue is that in the last month every flight I have booked has been close to prepandemic travel levels. Airports are full again and so are planes but customer service is worse than ever. We do not have to just "live" with this - at a certain point it becomes very suspect that this new norm of horrible customer service hangs around even after business picks back up again. Its almost like someone is saving some money at the expense of their customers.
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