Southwest Airlines Community

This has happened to my family as well. 6 people and 15 flights between us. ALL have been changed and they were changed to flights with extended fly times and multiple stops. They were all originally non stop flights. After being left on hold 3 of the times (some were able to be changed online in the app) I was able to change flights. I had to make a bunch of other arrangements, have family change scheduled days off, change hotel accommodations and car rentals causing upwards of $250 per change. After doing all of this, I start getting emails AGAIN stating they were changed! I can’t get through to anyone. The chat feature says there’s no one to talk with and hold times are hours long. I’ve already called and waited hours with the first changes. Customers are most definitely not a priority. Oh.. and I got an email from southwests marketing saying Non stop flights now $50 for some destinations! HAHAHAHAHA.. they can’t honor existing flights but can accommodate new customers for new flights?! SMH  ... View more

@Simoneo wrote: In the past year I have had 75% of flight reservations changed by SW. Tonight was it, 3 emails in 2 days changing flights for 3 people. It ruined my evening, I get no explanation other than flights can be rescheduled, and the options to choose from are awful. I was on hold for 45 min. with no answer or help. I am forced to change airlines. Since Dec 2020, flights have been full on SW, middle seats too. Covid is no longer an excuse. I would reach out on Facebook or Twitter it will be quicker than waiting on the phone.  ... View more