Southwest Airlines Community

I'm only guessing here, but this sounds like the family was asked "will your child wear their mask?" and they responded "who knows" or "I don't think so" and they the FA were stuck.   You have to go into it with at least the intention of your kid wearing their mask.     ... View more

I'm sure what is missing is the parents telling Southwest that they are going to try, but that at some point, the child will have a meltdown, and that the mask will have to come off. The decision was then made that the risk of having to have an inflight incident was too great. ... View more