Hi, I'm trying to add my wife as a companion to my flight using travel funds refunded to her (after previously adding her and changing our flight). But it's giving us an error because the name on the funds doesn't match the reservation/RR account. However, the issue is, the travel funds process always strips out her second first name, so they NEVER match her actual name on the reservation/RR account. So Southwest makes it impossible to redeem these without waiting on hold for 2+ hours with customer support, or reaching out via other methods, and not hearing back for days. We've run into this issue many times before with travel funds, and always have to contact your support. This looks like a long standing issue, affecting multiple customers: https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/2008687-companion-pass-travel-fund-issues-multiple-first-names.html Can you please fix this issue with your travel fund issuing system, or at least allow for name variations, or a unique travel fund code rather than matching names? There has to be a better way.
... View more