05-27-2021
06:44 PM
05-27-2021
06:44 PM
@jubrda37 wrote: Contacted customer service to have a LUV Voucher reissued for damaged luggage on 4/24/2021. Never received an email containing new voucher info. Contacted customer service today and was told it was sent to me via email on 5/12/21. Searched in my inbox and spam but no email with new LUV Voucher. Was told to contact customer service. I thought that was who I was talking to. Searched SW site to see if I could find any more info and found this board. Back on hold with customer service to see if someone could provide more info. Actually you should contact customer RELATIONS. That's a different group. They are open regular business hours Monday thru Friday. https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355
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