06-01-2021
07:40 AM
06-01-2021
07:40 AM
@TheMiddleSeat wrote: You could send a private message to Southwest via Twitter or Facebook. --TheMiddleSeat Ordinarily I would recommend this, since it's always worked for me, but the last time I DMed Southwest on Twitter I received an "automatic reply" message about experiencing a "high volume" of Customer inquiries and it might take several hours to get a reply. I never heard back from them. That's the first time it's ever happened as they are normally so responsive. I hope this doesn't become the norm! --Jessica
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