07-05-2021
11:44 AM
07-05-2021
11:44 AM
They are not cancelling flights due to weather. They are cancelling flights due to poor planning and staffing shortages. Southwest is living up to the discount airlines title. You get what you pay for. We should all start flying American or United or Delta.
... View more
06-30-2021
09:30 AM
Its time for us as consumers in this very competitive market to boycott Southwest and start using other airlines. Paying for bags stinks, but being stranded due to cancelled flights is worse. In the last month, either myself or someone in my family have had flights cancelled with 24 hours remaining 6 of the last 7 flights. This airline which was the best airline 6 months ago is pathetic at best. They have cost me thousands in rebooking fees. I will be starting a petition to remove Allan Kasher, as he has done nothing to rectify this situation. Covid is an excuse for his inept leadership and pathetic customer support.
... View more
I have also been experiencing these issues. As much as I hate to say it, I have moved to American Airlines for most of my travel. I hate paying for bags, but I hate canceled flights more.
... View more
06-29-2021
09:53 AM
The cancellation of flights has become a real problem with Southwest. Covid is just an excuse, I know for a fact from people who are in the offices that the most recent computer outage has caused major issues within Southwest. I also know that computers can get a virus, but it won't be Corona. Cancelling without warning is one thing, the customer service has been nearly impossible to get through to, and once you did the offer no resolution or help. We use Southwest Airlines in my family exclusively and we fly nearly 3 times a month. They are great when you need to cancel, and bring bags, but they have really taken a turn for the worse. I have a suggestion for all of you, that seems to be working for me. American Airlines, even though they charge for bags, their fees to fly are very competitive with Southwest, and you know they aren't a discount airlines. I loved Southwest, but they have lost their leading edge and compassion. American has reliable scheduling and don't have cancellations. Stop using covid as an excuse. Your scheduling of flights (if that is really the reason for cancellation. ) Is poor at best.
... View more