We were supposed to be flying out of Dallas Love on Jun 15th to go on a vacation to Hawaii. Our flights were delayed for 2 hours and then cancelled. We were told to book them ourselves as they couldn't do it at that time and the wait time for Southwest's customer support was over 3 hours. We were assured that Southwest would refund the additional 300.00 per person we spent (1200.00 for 4 people) when we booked them. We just got a response from Southwest about how they are so sorry about the inconvenience this caused and they offered a single 200.00 voucher to compensate us. Are you kidding me? I am severely disappointed in Southwest and their response. This is what they call customer service? I don't think so! Southwest needs to step and take responsibility and truly provide the customer service service they say that they provide!
... View more