Jessica, WOW, are you personally offended in some way? I am a talky taken back by your tone. I have been flying SW for 30!+ years , moved from East Coast to West 4 years ago. the past few years I have flown about once a month . During Covid , I only flew for emergencies . I always book Direct flights , unless there is no other option. I clearly understand what the Airlines experienced the past 16 months .I also known that they were given a LOT of $$ to maintain service and staffing. I personally know 4 Pilots ( 2 are neighbors, the other are Family members ) . I resumed flying regularly in March and had experienced several delays, flight changes, etc. My point is that any Business should Not be offering services that they are not staffed for. It only frustrates Loyal customers and tarnishes their reputation. I was REALLY disappointed that SW did not do anything For my DIL. After 16 months of working in ICU WITH Covid patients, many hours missed with her children and NO Holiday or vacation time, Rhey only caused her frustration and a lot if expense. Maybe SW should have Mgrs. On staff, near by to talk to Customers as a group when these things happen. instead of the poor SW STAFF facing the customers with no information or alternatives. I don't blame SW STAFF, I blame management.
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My DIL who is an ICU Nurse and my young Granddaughter we're going to NY for 4 days from Ca. This was my dIL ‘s first vacation since Covid. They left Ca. And arrived in Denver( 2.5 hours ) for their connection only to be told that their fight was cancelled. No explanations,( no bad weather ) crazy chaos, and not another flight offered fur more than 24 hours. NO compensation! MY DIL had to find another flight, pay for a hotel in another City and then take a Bus to NY. They lost more than a day if their limited time and incurred unexpected cost. Hatd to believe that SW dud nit know they would not have a connection and even harder to understand their handling of the situation?? I have flown SW FOR 30 + years and I fly about once a month. I am disappointed that they have subjected their custonetsxabd their poor employees. To these situations.
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