The first one was from them without me filing a complaint apparently, which I did anyway once I got home. The second one was directly from me filing a complaint. It seems that they would both be the same but apparently not. I ended up with $250 worth of vouchers, but my flight was delayed by nearly 6 hours, arriving at my destination at 2 am. I had to book a hotel instead of driving through the middle of the night to home. I guess I still came out ahead but it was a hassle nonetheless.
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