If you did book the reservation with your RR on the reservation the resulting travel funds should appear in your account. This function/feature was added awhile ago, perhaps 2 years. Log into your account on southwest.com and at the top of the page to the right of your name it shows the total value of travel funds available. In the Southwest app go to your account and scroll down to the bottom of the page, your travel funds are there. --TheMiddleSeat
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