Southwest Airlines Community

Hello, I have both personal and business Southwest Chase cards.  When I filter I can match up all my credit card charges to the points listed on Southwest's site.  It seems I got all the credit for Companion Pass, but zero credit (the entire year) for TQP.  Does Chase has to instruct SWA to give me the TQP?  Shouldn't the points earned (which was reported to Southwest) let Southwest know how much to credit in regards to TQP?  I've called both Southwest and Chase and, of course, each claims it's the other's responsibility. Thanks for your comments. ... View more

I’ve flown my qualifying segments as of 10/31/21 and had 4 different SW reps tell me I’ve qualified for A List renewal for ‘22. Yet, my account has not been updated to reflect it. Just this morning, I was told that they see in my record that I’ve qualified, but that no one’s will show up until a system-wide update on 12/31. Obviously, that’s false based on what some have written on this thread. I’m concerned because I have one more (expensive!) flight in ‘21 I can convert from a points to a paid business class fare to qualify. The rep this morning said I “absolutely do not need to do that.”  Thoughts from those more experienced than I in dealing with Southwest? ... View more