Hi There! Sorry for the trouble here. We recently rolled out the ability to get an international trip digital boarding pass after completing a passport or visa verification at our kiosk or with an agent. In the future we are planning to activate in-app passport verification too. Exciting stuff!
This is a relatively new capability, so the new digital boarding passes for international trips may be unexpected by some of our Cohearts. I contacted our Ground Operations team to help us share your experience to help us improve in the future. Thank you for sharing this story with us and thank you for your support of Southwest!
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