Southwest Airlines Community

@LuvFlyingSW wrote: Thanks for that info! That's great to know. Can I make a second free same-day change, which I might want to do if I can't get an A1-15 upgraded boarding position on the first flight I changed to? The boarding position seems to be the one downside of the same-day change, but I have the Rapid Rewards Priority credit card, so I can upgrade my boarding position from C whatever to A1-15 up to four times for free. I haven't flown much since they started letting us buy the upgraded boarding position online, but it has been available on all my flights since then. My understanding is you can change as needed on the same day without paying additional fare with a WGA+, Anytime, or Business Select fare (or WGA with A-List or A-List Preferred status), only paying the minor tax differences if required. If you do a Same-Day Flight Change online and later learn that all the A1-A15 slots are sold out after receiving the new booking confirmation, I assume you can do another change.   Might be best at that point to call Southwest and rebook through a CSA on the phone or at the airport so you can ask beforehand whether the Upgraded Boarding is still available prior to confirming the change. ... View more

The flights were purchased with points directly through Southwest, so that is definitely not the problem. I should have noted that in my OP given the error message language which I too noticed falsely indicates otherwise. The inability to change/cancel online is why I will probably never buy a Southwest flight through a third party. I made that mistake in 2019 when I used Southwest Vacations not realizing that it was another company. ... View more

@LuvFlyingSW wrote: I think I know what is going on. Do you see this message above the part of the screen you posted? When Southwest changes a flight, they give you an option to change the flight without a change of fare. Until sometime last month, a change in either leg of a roundtrip flight seemed to allow you to make this type of change to either leg. Now, however, the system seems to limit you to the leg Southwest changed (and even if Southwest coincidentally changed both legs, you have to make your changes separately). So, if only one leg was changed, the other leg is grayed out when you go to make a change. Also, with this type of change, you won't get a refund if the new flight is actually cheaper and would save you money through a normal change, which was also true when Southwest allowed you to change either leg with this type of change. Other than cancelling the leg you want to reprice and then rebooking at the lower price (which will result in two one-way tickets with different confirmation numbers-not a big deal IMO), I'm not sure how to solve this short of calling Southwest. I do believe this might be the cause as well the return probably had a schedule change and unfortunately one flaw with the system is if your ok with the new flight you can’t change a flight until you deal with the modified flight.  they need to have a way for you to accept the new flight so you can change the whole reservation as normal.  if you remember what you paid and the cost is lower you could call southwest 800-435-9792 and ask them to reprice the cheaper flight  ... View more