04-12-2022
06:29 PM
Chase messed up and you get angry at Southwest because the price went up from when you originally tried to book it. I wouldn't expect any airline to hold a price and I'm stunned you were even offered that as an option (kudos to Southwest). Since this is a customer to customer forum you're just yelling at the sky here when you talk to "you guys". Really, if you want to be mad at the company that "created" the problem it's Chase you should be mad at. You didn't mention how long you've had the Chase account, but I would think you should have noticed points weren't showing up in your account. Southwest offered to look at making a price adjustment (again, Kudos to Southwest) and you booked the flights so what exactly is giving you stress and anxiety now? Let Southwest complete the process like they said they would.
--TheMiddleSeat
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