My flight was scheduled to leave from gate A16. I arrived 2 hours prior to my boarding time. When I noticed that a different location was on my gate I ask where was my flight leaving from and it had changed to gate A9. So, I ran to that gate but unfortunately, the door had already closed and I was not allowed to board. I was told that my name had been call several times. I am not sure why I didn't hear it because I heard all of the other names called. In order for something like this not to happen again, each gate A16 and A9 should have announced the change! I was trying to get home to seeing a dying family member but that didn't happen and I missed saying goodbye. I make it my business to travel Southwest but after this incident I will look for a different airline that will be more supportive.
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