I agree that Southwest needs to get it together and once a gate is assigned, they need to show the FORMER travel destination and route you to the new gate, not just switch destinations.
All of these airports are different and the "announcement" cannot always be heard just outside of the immediate gate area.
for that reason, I suggest you download the Southwest App which will alert you to gate changes. I would write to the Southwest CEO and demand a full credit for the cost of the flight.
That is their mess to manage, not yours.
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