05-10-2022
08:40 PM
2 Loves
All travel using travel funds must be completed before expiration of the travel funds. That's a very long standing policy and your understanding was incorrect.
All is not lost. You can request expired travel funds be converted to a voucher. The value of each travel fund is reduced by $100, but you will be able to use the majority of your expired travel funds value. You have 6 months after expiration to request this and then 6 months to use the voucher. Send your request in writing using the contact us link at the bottom of this page and send a message. Send the confirmation numbers from the expired travel funds and names of the passengers who had the travel funds.
--TheMiddleSeat
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