@ErinDenny1 wrote:
Thank you for your response. I agree it's a Chase problem and I assumed Southwest couldn't do anything. However, I thought it was important for Southwest and the community to see how Chase is ruining their reputation. Maybe something will change if more cheated customers share their stories.
If you disagree about the business card to business card description then you need to go back to the terms and show them where it allows any card vs similar class of card.
But I don't want you to miss Companion Pass - here's a list of all the options if you need to make up some points:
https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html
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