We had the worst experience last week at BWI. Our connecting flight was delayed due to "air traffic control" issues. 4,000 flights cancelled that day, and I get that airlines have problems sometimes, but this is a service I paid for and did not receive. Originally scheduled to leave for Portland at 4:15pm it was delayed twice and then cancelled at 8:30pm. This after waiting in the airport since 11:00 am. they had to know there were issues prior to 4:15pm. They offered us a flight TWO DAYS LATER!!!!! Lose two MORE days of our vacation and hotel rooms? We barely had time to get a car rented before the rental agency closed. We had to get a hotel in Baltimore for $100, drive nine hours, pay $35 in tolls and lost $300 on our booked hotel in Kennebunkport. The car alone cost $220! Our luggage was not sent to the Portland airport until much later. Southwest sent me a $150 travel voucher. This is unacceptable! I will never use SW again and want a cash refund. Is there any recourse after they send you a travel voucher?
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