12-25-2022
01:51 PM
12-25-2022
01:51 PM
I was speculating on one possible reason the situation could have occurred. There are others.
Anyway they were likely booked on a 737 - Max8 which seats 175 people. It is possible the airline planned on sending the plane out weight restricted and never sold all of the available seats., and then discovered a need to remove even more weight thus affecting your parents.
So your parents would have been in boarding position. 144 (60A+60B+24c). It seems extreme to me that they plane would go out weight restricted with 30 plus open seats, but I am not familiar enough with Southwest's Hawaii operations to know if that is likely..
Sorry I can't be more helpful
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