12-27-2022
05:31 PM
I'm going to say SWA did have some control over the overall mess up this year, having an outdated system we are finding out. It's sad that so many had to experience such a bad holiday meltdown that coincided with a storm.
Hopefully SWA makes all passengers as whole as they can and learn to move on and get things fixed and improved.
I still love their programs. When I heard of the upcoming travel passengers increase and then the storm, I canceled all my DEC flights for future credits.
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