11-20-2023
01:12 PM
11-20-2023
01:12 PM
Yeah, I emailed them. Waiting to hear. Figured I would come here and search and post to see if anyone else had experienced a similar issue.
The thing is that I save all of my emails but hubby doesn't and so I think the confirmation email would have gone to his email and not mine. I have the confirmation emails for my son's and I's claims.
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11-18-2023
05:46 PM
11-18-2023
05:46 PM
We were among those who were affected by the travel cancellations back in December 2022. In January we received the claim codes for 25000 for each ticket. I claimed the 2 codes for me and my son and husband claimed the third one. My husband doesn't travel much and so he just now accessed his account for the first time since then. The 25K points are not there. Do we have any recourse?
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01-04-2023
03:12 PM
01-04-2023
03:12 PM
Right - my point is that if they didn't refund me cash for using travel credits, they probably wouldn't refund cash for points on another airline. My guess is that they would refund in SW travel credits.
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01-04-2023
03:01 PM
01-04-2023
03:01 PM
Southwest, in issuing a refund, didn't refund me cash for the travel credits (not points) used for the flight that was cancelled. So, for example, I had 285 travel credits that I used for a roundtrip ticket and the outbound flight was cancelled and they refunded the cash I used to pay for the flight but refunded me 97 dollars in travel credits.
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01-04-2023
10:25 AM
01-04-2023
10:25 AM
I made the reservation for my husband and son with my email address and RR account but have yet to receive an email.
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12-29-2022
12:58 PM
30 days? That does not sound right. Pretty sure it's 7 days. I'm worried I might have to call them again because I got refunded my early bird check in fees but not the amount of money they said I would be refunded for my cancelled flight for 3 of us. I checked my account and for some reason I have a random amount of 97 dollars in travel credits on that confirmation number.
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Just to update in case it helps someone.
I called the 855-234-5234 number tonight instead of the 800 number and my wait time was only 44 minutes!! I was able to confirm that I would get a refund for the outgoing portion of our flight and keep the return flight. (Website was showing all day that the outgoing flight was still happening even though the flight was indeed cancelled) The new itinerary was sent to me and I was told that the refund would be processed within 5-7 business days.
The other good thing is that it turned out that the outgoing flights were the pricier of the flights and so, after the refund, the additional cost for our 3 nonstop flights out of DFW on American is only about $400 total which isn't too bad. And I do plan on submitting a request for reimbursement though from Southwest because that is a lot of money for us and not having the extra money is why we haven't had a family vacation in close to 10 years when my son was just a wee baby. I also feel blessed that we were able to get this handled from home since we were notified about 36 hours before our flight got cancelled. Thankful for the small blessings.
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What is crazy though is that they are not updating their phone and app info or website. Despite getting two texts that my flight was cancelled, when I try to call on the phone to confirm a refund, it asks me if I want to check in for the flight that is supposedly canceled@
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12-27-2022
04:33 PM
12-27-2022
04:33 PM
That does not solve all situations though. We are all aware of that link.
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Website has said my flight is still happening all day despite me getting two texts today that my outgoing flight to Philly is cancelled. Website is not accurate. It looks like I am still scheduled to leave tomorrow but when I go to check in for tomorrow's flight, it states that I have to wait until Saturday morning to check in - that is my flight back home.
Extremely disappointing that they can't even update their website considering no one can et through on the phones.
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12-27-2022
03:33 PM
12-27-2022
03:33 PM
You were able to actually get a hold of someone???? I've been trying since 7am.
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12-27-2022
03:32 PM
12-27-2022
03:32 PM
The app doesn't say that it's cancelled but when I look up the flight number, it says the flight doesn't exist. I got 2 texts 8 hours apart saying that my outgoing flight tomorrow is cancelled but it only shows the first leg cancelled. Also got an email telling me to get ready for my flight tomorrow. Very confusing!
I went ahead and purchased tickets on a different airline for my family at a large cost to me but they are one way tickets. When I go to cancel on the SW website, it only gives me the option to get flight credits and not a straight up refund even though these were refundable fares. I am still very concerned about how to go about getting a refund for the outgoing flights and making sure our flights from Philly coming back are good.
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12-27-2022
10:27 AM
That link seems to only let you search flights leaving today. I too received a text saying that my flight was cancelled but the website still shows it as leaving tomorrow. Interestingly, when I search it on the app, it says no such flight exists and this exact same flight number was cancelled today and also yesterday.
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12-27-2022
08:43 AM
12-27-2022
08:43 AM
We are scheduled to leave on our first family vacation in almost 10 years tomorrow. Received a text that flight was cancelled but when I go on the website, it tells me that I have a flight leaving tomorrow and lists the flight. Same with the app. No email received, however.
Also, ,when a flight is cancelled, do they only cancel that leg of the flight? In other words, if I can get to my destination via another airlines, will my SW return flight still be good?
Lastly, what are my chances of getting reimbursed by SW for possible loss of prepaid hotel or for the cost of finding alternate transportation?
Saved up all year for this trip and kid was so excited.
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