12-29-2022
06:53 PM
12-29-2022
06:53 PM
I've submitted my claims through the link mentioned for both of my flights and have only gotten a confirmation that the requests were recorded. As you mentioned, I went through the SW app for my cancelled flight, and it gave me a travel credit immediately, but I want the refund on my credit card. I didn't want to wait to take action on the cancelled flight in the app since I wasn't sure what would happen if I did nothing... Based on other posts online, if our flight was cancelled, we are eligible for a refund to the original form of payment, so I'm also using https://support.southwest.com/email-us/s/ and selecting Customer Service to request full refunds for both of my flights (providing dollar amount and flight confirmation numbers) and also attaching all receipts for my additional costs related to the travel disruptions the last couple days (I resorted to Greyhound to get home). All of my costs should be "reasonable" as they cite on their website for reimbursements.
... View more
12-28-2022
11:33 AM
12-28-2022
11:33 AM
Thank you. I finally got through!
total hold time of 10 hours.
And the agent did confirm that because I bought non refundable Wanna Get Away tickets, I had to request refund through the customer service line.
... View more
12-28-2022
02:54 AM
12-28-2022
02:54 AM
Try international customer service numbers:
https://mobile.southwest.com/html/contact-us/intl-customer-service.html
These aren't the only ones. Google Europe and Asia as well. They are servicing domestic US flights. Best of luck!
... View more
12-28-2022
01:47 AM
Same. My call was dropped at 4 am after listening to hold music for 6 hours.
... View more
