Southwest Airlines Community

@TheConnection wrote: So let me correct that.  They aren’t new cases. They are supplemental cases as I’ve called in the agents have issued supplemental case numbers tied to the original case. My apologies.   With reference to others who said my assumption that the cancelled flight during the 12/23- 1/2 disruption period would not renew my tier if it in fact was enough points to do so.  This incorrect.  I was read aloud by two different agents, the internal email that was sent stating that very fact.  (Amy in the Phoenix call center and Charlotte in the Albuquerque call center (as recent as this week)). I had 63,000 points and a Business select flight booked on 12/28/22 worth 8,000+ points. This would have given me more than enough to renew ALP.  They say the case is still open and have faith that it will be resolved that the team is just behind.  Charlotte actually escalated last Saturday with a demand for a personal call from Customer Svc.  I’m still being patient… it’s just hard to believe it’s taking this long.  Unfortunately for SWA- I’m holding off booking any flights (revenue) until this is resolved because i want the full credit and don’t want to go through THAT hassle of trying to get the retroactive backfill of points.  Not with the way this has gone. That makes sense. According to what you've described they will end up awarding it.   As long as the case was resolved by the time you flew you'd still get all of the points, the extra ALP bonus would kick in when you fly not when you purchase.   Assuming you have a Rapid Rewards credit card then the purchase cost would award points at the same rate either way.    Personally I'd get the flights booked and then use that in my response that the issue needs to be resolved by the next flight. And look at all of the flights you have booked.   But I've also been previously happy with being A-list, so I can see the frustration for you if you have been ALP all along.       ... View more

I haven’t received such communication (nor seen that) where it states travel in January 2023 counts towards A List or Preferred renewal for ‘22 as well as ‘23.  The only comm I’ve received is one stating they would be reviewing all accounts where the cancelled flight would have qualified for the new tier and to standby for an additional communication.  I’m still waiting.   ... View more

I did see this which is a little more helpful: Additionally, we are identifying Members whose disrupted travel would have qualified them for A-List, or A-List Preferred, and/or Companion Pass in 2023, and will provide further communication soon…” ... View more

@TheConnection wrote: We don’t know what that means yet though.  Can we still earn towards renewal?   Will points count for this year, next year, both?(should be both).  I don't see anything like that in my account right now.   If they are doing that, it's being tracked separately.     ... View more