So let me correct that. They aren’t new cases. They are supplemental cases as I’ve called in the agents have issued supplemental case numbers tied to the original case. My apologies.
With reference to others who said my assumption that the cancelled flight during the 12/23- 1/2 disruption period would not renew my tier if it in fact was enough points to do so. This incorrect. I was read aloud by two different agents, the internal email that was sent stating that very fact. (Amy in the Phoenix call center and Charlotte in the Albuquerque call center (as recent as this week)). I had 63,000 points and a Business select flight booked on 12/28/22 worth 8,000+ points. This would have given me more than enough to renew ALP. They say the case is still open and have faith that it will be resolved that the team is just behind. Charlotte actually escalated last Saturday with a demand for a personal call from Customer Svc. I’m still being patient… it’s just hard to believe it’s taking this long. Unfortunately for SWA- I’m holding off booking any flights (revenue) until this is resolved because i want the full credit and don’t want to go through THAT hassle of trying to get the retroactive backfill of points. Not with the way this has gone.
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02-02-2023
01:42 PM
Hello-
I have opened no less than 6 cases on my account regarding my AList Preferred renewal for 2023. The case numbers are below. I had a flight booked on 12/28:22. Business Select that would have been worth 8946 points. Ate that time I had 63805 points in toward my A List Preferred Status. That 12/28/22 fligh would have more than put me over the threshold ((72751) for 2022 renewal for my 12th straight year. I contacted Southwest no less than 10 times over the month of January and every time I was assured there was an internal memo issued (even read it by Amy a CSR in Phoenix call center) that stated Southwest was backed up but they would be awarding the renewal provided the cancelled flight occurred during the 12/25 - 1/2 disruption period and it would in fact have renewed the status or companion pass. In my case it is A List Preferred. Today my status is only A List. Please resolve this ASAP. Very upset loyal customer.
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01-06-2023
08:56 AM
01-06-2023
08:56 AM
I haven’t received such communication (nor seen that) where it states travel in January 2023 counts towards A List or Preferred renewal for ‘22 as well as ‘23. The only comm I’ve received is one stating they would be reviewing all accounts where the cancelled flight would have qualified for the new tier and to standby for an additional communication. I’m still waiting.
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12-30-2022
05:41 AM
12-30-2022
05:41 AM
We don’t know what that means yet though. Can we still earn towards renewal? Will points count for this year, next year, both?(should be both).
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12-30-2022
05:37 AM
12-30-2022
05:37 AM
Yes. Same here. Derailed on a cancelled flight on 12/28 for renewing my Preferred status. They extended to 1/31/23. But does that mean the earning period or just the benefit. Also. Does that mean the points earned during January count towards 2022 or 2023 or Both? Better be BOTH or we just got hammered again for 2023 right out of the gate.
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12-30-2022
05:29 AM
12-30-2022
05:29 AM
I had a 12/28 Business Select flight cancelled. No way to rebook for any other flight. I sent a message. This appeared yesterday. That one flight would have renewed my Preferred status. I do have flights (Business Select) booked for first week of January. It says my status is extended through 1/31/23 now but I don’t know if that means the earning period is or the status. Also. If the earning proof is… I better be getting credit toward both 2022 AND 2023 status for January flights… otherwise they just shorted 2023 earning periods by a month! You’d think they would issue a formal statement.
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