04-07-2023
02:30 PM
04-07-2023
02:30 PM
I originally had the same issue and was very frustrated - I finally used Facebook Messenger to reach out to Southwest and the representative was able to find my code and work with me over Messenger to get it redeemed and added to my Rapid Rewards. I will say the code had to be redeemed by March 31st - so that may be an additional hurdle now so bring that up in your discussion.
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02-27-2023
02:36 PM
02-27-2023
02:36 PM
Try FB messenger - I finally got through to someone who was able to help get me my points.
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02-27-2023
12:48 PM
02-27-2023
12:48 PM
Bravo! I had used FB Messenger last week to send a message, but got no response. I tried again today, and VOILA, I got a response from "Brenna", who helped me get my code & points. Finally!
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02-18-2023
08:41 AM
02-18-2023
08:41 AM
The do not say it has been redeemed - the reps that answer the phones cannot tell that. They do say that each confirmation # for an impacted flight is given a unique code to get the 25,000 points so they must be able to track it - but there is a big disconnect in getting the right staff to work on this. They escalate to some other department (which I'm told will not and cannot call me back), and that department then sends me the quasi-generic email that says they sent the email in the past, so I should search for it.
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02-17-2023
12:44 PM
02-17-2023
12:44 PM
I have now called in over 6 times to explain the same thing, the rep escalates my ticket, and then I get a generic email a week later saying basically that they sent it and they're sorry if I didn't receive it. This is completely unacceptable. Any suggestions?
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I have the same situation and have called in numerous times. The response I got is simply that they're sorry I didn't recieve the email, but they sent it. Not helpful.
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