After 3 emails/cases opened and a plethora of phone calls to Customer Service for my senior citizen Aunt, no success in getting the 25K points...until I read this thread. Had her create a Twitter account (she already had FB) and we sent a couple of DMs via both. 1 1/2 days later she finally received a response via Twitter and this is what the rep said: "...It appears there was a glitch with your points code and I will have to manually add the points to your account....".
We initially redeemed her code for the points on Jan 26. I'm so glad this is over.
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