01-28-2023
12:02 AM
1 Love
Hi,
I booked a reservation on Jan 12 from St Louis to Hartford. But they charged me double. I received 2 confirmation number, but didn't notice it. My journey time was Jan 14 and I noticed they charged me double on Jan 14. Both of the charges were posted in my credit card by then. I called southwest airlines helpline, the representative told me it should be considered as a duplicate booking and southwest should make a refund in my credit card. She told me I will receive a call from southwest within 5 business days. However, I didn't receive any call from them. What should be my next step I also called amex, but they told me only southwest can solve this matter, they have nothing to do in this situation. What should be my next step?
Thanks!
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