@dfwskier wrote:
@arnoldchung77 wrote:
So I originally had two people on one reservation and just broke out the two into individual reservations. With that, I didn't make any changes to the flights itself.
So you had two people on one reservation. Cancelled the second person on the reservation, but kept the existing reservation number and the reservation intact for you. ?
Were there any changes after that? Why would you split them separately and then not make any further changes? Usually that would be a precursor for one of the two confirmations to be changed in some way that wasn't going to apply to both people.
This seems to be an issue for the fine print, obviously the intention was there but I foresee difficulty even with what seems to be a minor change.
I also don't know if there is any way for them to drop a companion pass on you for a different period than what the promotion was setup for. As far as I know there isn't an "add companion pass for a limited duration" button in the system. It would definitely need to be escalated, if this is possible it won't be every rep that can do it.
Good luck, I hope it comes through in some way, but I feel like one of the favorable outcomes will be that you get it for the original time period which may not be very useful.
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