03-19-2023
07:06 PM
I purchased $861.92 for tickets from Denver to Boston back in July 2021. We did not notice the expiration date of July 14, 2022. I spoke with customer service and was advised nothing could be done, although the policy has changed since then.
This is a large amount of money for a Retired veteran. There must be some way that an exception can be made. During the period of expiration, we were all impacted by covid and my wife and I could not travel.
I still use Southwest Airlines and in fact have a flight scheduled in couple weeks.
Who can I speak with to make an exception to the previous policy?
Tim
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