I purchased 2,000 Rapid Rewards on 4/10/23. I called Southwest customer service later that day because the points had not posted to my account. I was told that points.com was having issues it may take up to 24 hours for the points to show up on my account. As of 7:41 pm EST on 4/15/23, the points still have not been applied to my account. I called SW customer service again today on 4/15/23 and was not given an ETA on when to expect my points and was refused a refund. The customer service agent said it could take days or 1-2 weeks for the points to be applied to my account and no other help or offers to correct my issue.
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