This is an older post - but - there is lots of incorrect information here.
Southwest Hotels is not directly affiliated with Southwest - it is managed through a 3rd Party, Booking.com. So any questions/concerns/etc. need to be made through them.
Secondly, I actually use Southwest Hotels quite often - 2 different hotel stays over the last 2 weeks or so - and to date I have never had any problems. I use Southwest Hotels whenever I don't care about loyalty to a particular hotel brand and want to stay somewhere unique, and/or I get a lot of points for the stay. For my last 2 trips I got 3,000 points. So it's worth it from that angle if you want extra points, and they are Companion Pass qualifying-points.
--Jessica
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