04-21-2023
11:42 AM
04-21-2023
11:42 AM
I paid them a large amount of money for travel. I believe the right thing to do is allow me to travel using the money I paid them for trips that were cancelled for reasons (a global pandemic) that were out of my control.
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04-20-2023
01:45 PM
04-20-2023
01:45 PM
Right. Life has changed a LOT since early 2020 and I haven't been traveling quarterly (or more) for work like I did then. So I wasn't able to use them. All I ask is that they do the right thing and allow me to use the money I gave them for travel.
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04-20-2023
01:24 PM
04-20-2023
01:24 PM
You are quite rude. I thought 2020 was an all-around anomaly *and assumed that refunds for tickets purchased with LUV Vouchers with an expiration date would be refunded to that method of "payment" and wouldn't help me at all, actually. I sure wish this would have been mentioned to me, by Southwest, as an easy solution to all the back-and-forth of the past 3 years.
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04-20-2023
09:32 AM
04-20-2023
09:32 AM
In 2020, due to Covid, I had 5-6 trips canceled. This money was issued to me as Travel Funds, back when they still expired. I called and called before they expired and on July 5, 2022, less than 3 weeks before announcing that Travel Funds no longer expire, $642.98 were turned into LUV Vouchers *with expiration dates. TheseLUV Vouchers did expire this Feb. I called and emailed several times *before they expired and begged that they be turned *back into Travel Funds as these DON'T expire any more. They refuse. I got a final decision email yesterday that they will not do the right thing and allow me to use over $640 that I have already paid Southwest for future flights.
Why do they refuse to do the right thing? Do I have any hope of them ever allowing me to use the money I've already given them for actual flights on their airline?
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04-20-2023
09:20 AM
04-20-2023
09:20 AM
It's unfortunate that you chose to turn over $640 of Flight Credits from canceled flights in 2020, due to Covid, into LUV Vouchers that expired this February and REFUSE to do the right thing and either further extend them or turn them back into Flight Credits that never expire. I'm furious.
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