04-24-2023
05:22 AM
I am an advocate of filing a dispute, in writing, with your credit card carrier. You can also concurrently work with Southwest on the issue. You have the right to file your dispute under Federal laws.
To suggest that a LUV voucher would be a constellation for not exercising your dispute rights is invalid. If anything, going to the trouble to file a dispute would likely invoke the reaction to smooth it over with an angry customer.
The EBCI has been debated at length on this board. I would not recommend using it, either.
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