This is exactly why we won’t fly Southwest. Who wants to start a family vacation worrying that your seven year old who has never flown before will have to sit by a stranger. That was our first and last SW experience. I was in tears at the airport bc we were told by SW customer service agent that as long as we explained our kiddo was scared and had never flown before they would ensure I could sit by him, but at the airport we got the open seating brush off. It was horrifying. The “you’ll likely” be able to sit by each other with paying for early check in is not enough. Also, the yellow and black planes you pick your seats when you buy your tickets and even with bag fees still cheaper than Southwest. Don’t let the people responding get you down, they likely either have older kids or no kids or primarily travel alone for business. They just don’t get it.
... View more
