I am at a loss. This airline is gone downhill so much in the last few years and is so incredibly behind from a customer experience and technology perspective when compared to Delta for example.
I am currently in flight right now and I likely my last with Southwest. I have been companion pass the last 4 years with minimal credit card spend.
I am genuinely looking for feedback from other customers here to see if I am just extremely unlucky 30-40 times a year. Here are my concerns:
1). Still no power in the seats. I swear I read late last year there would be power on their new planes and they would be retrofitting exiting 787-Max’s. In the last month, I have been on 3 max aircraft and no power. I was on one brand new plane…we were the first passengers to fly on it. Again no power. No power on the 4 Hawaii flights I have flown over the past year. How is there not power outlets on southwest aircraft still? 2). 50/50 chance the Wi-Fi works. My flight to on Monday…no Wi-Fi. Flight right now yes Wi-Fi. Flights a few weeks ago…no Wi-Fi on either flight. And when there is Wi-Fi, we are dealing with dial up internet speed at best. Again, read some article late last year that Southwest was going to arrive in the 21st century and provide high speed internet on flights. 3). The pre boarding process is absurd and out of hand. I generally fly business select and expect to be in the first few rows. The amount of times that i see people who clearly don’t need to pre board is becoming all too common. It is disrespectful to the people who actually need to pre board. It is a common joke among the business select about how many pre boarders there will be today who limp to the ticket agent and then run down the jet bridge. The only way to solve this problem is to assign seats or require anyone who is not in a wheelchair or clearly has a disability to sit beyond row 5. 4). Delays. Every single flight is delayed. The turn around time for fights is absolutely unattainable. My flight today had a scheduled departure time of 4:15pm. The inbound flight had a scheduled arrival time at 3:30pm. How do they expect to deplane and board a full Max plane in 45 minutes. We ended up departing at 4:43pm. Who sets these schedules?
This is my first time posting here. Never knew this forum existed until I tried to leave feedback for SW in the Ap.
Curious to hear feedback from other frequent travelers.
... View more
