I would love an explanation for Southwest pilot, deciding to hold a plane full of passengers, for 20 minutes for a family of 5 transferring from another flight. So, not just holding for them, but seats were saved by the strews and we had the luxury of waiting another 20 minutes for the passengers bags to arrive. Then, we couldn’t just take off- we got to wait for another 20 minutes for paperwork, which I’m assuming was total bs. When is a party of 5 superseding the needs of 140 other passengers? Who hasn’t missed a transfer, when traveling with kids? It happens but this is an egregious abuse to the remaining, paying passengers who expect to take off and land as scheduled?? You’d think they’d know better after the winter debacle of 2022. Seriously- the most absurd decision on mass transit. The flight was due to take off at 12:25 pm and we didn’t even close the doors until 1:15.
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