@byang22 wrote:
Thank you for the reply. I appreciate your time to respond to my post. I did not reach out to the customer service because it won't help much with this event that already happened yesterday.
If I had been fully informed by the staff in the check-in service in a polite manner as you explained here, I would not have been worried much (e.g., if I had known that there would be no-sale flight to take, in case I missed the flight.).
I just wanted to share my experience with other passangers who have encountered or may encounter the similar situation in the future. Also, I am not just complaining of the seat assignment... as you can read... just all other combinations including a lack of information on the alternative options or such a long distance between two gates...
Besides, with acompanying a person with special needs, it was actually impossible to choose any front single seat available separating from my son with knowing that he may be disruptive to other passangers sitting next to him. I do not know whether there is a policy or seat accommodation for a person with special need, but if there is and I missed it, my apology... But, I did not anticipate all these when I was checking in or booking the flight...
Regardless of all these, thank you for your response and time to read my post. It was helpful to know other options are there although it does not change anything at this moment... but may be next time.
This one was bugging me a little - "try to sit to the front" is not bad advice but to suggest it in a way that it may make or break the trip is just going to give you anxiety, especially when you didn't get to sit towards the front.
In reality it might save 5 to ten minutes and you probably will still make it. (After all the other flight is also statistically as likely to be delayed for one thing.)
If the ticket agent is sure that you won't make it they won't send you off to be stranded, so by letting you go as planned the thinking is you probably will make it.
Anyway - go ahead and call/email/write them, you might get a voucher to help sooth the experience, no guarantee but if you catch a sympathetic operator then maybe.
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