Southwest, please give your employee Isayah who was working Gate A10 last night (July 30-31) in Baltimore a huge commendation from Flight 927. I was part of a group of 9 who were on the Baltimore to Manchester NH 10:00 PM flight, that kept getting delayed well past 1:00 am.
Needless to say, we were all tired, grouchy, and worried that the flight would end up being cancelled before the 1:44 AM Departure time.
Isayah kept us all calm and completely informed the whole time, using his great personality and humor to keep everyone from losing it.
He made a bad situation tolerable because of his charm and people skills.
He's awesome!!!
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