08-08-2023
04:46 AM
08-08-2023
04:46 AM
I've suggested that Southwest change the name of the policy from "Family Boarding" to "Child Assist".
The current "Family Boarding" policy is to become active only when you have a CHILD UNDER THE AGE OF SEVEN, and then, only two adults can accompany the child during boarding between A and B groups. So, no child under seven, no "Family Boarding". Period.
Also, there is no way to assure that they all "sit together" since Southwest has open seating. If that is a critical decision for you, fly another airline.
I would suggest using the CONTACT US link at the bottom of the page and report this nonsense to Southwest and demand compensation. They will trace this issue back to the gate agent and advise them to follow the policy.
Being a family traveling is irrelevant in the policy. What is relevant is when you have a child under the age of seven, the process begins. However, no child under seven, no "Family Boarding".
I would insist on a complete refund. Let the gate agent explain that to their boss.
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